At UmiRo Jewellery, we want you to love your purchase. Please review our shipping and return policies below.
Shipping Policy
1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: 5–7 business days (free for orders above ₹500).
- Express Shipping: 2–4 business days (additional charges apply).
- International Shipping: 10–15 business days (shipping costs calculated at checkout).
* Delivery times are estimates and may vary due to courier delays or customs clearance.
3. Shipping Charges
- Domestic (India): ₹50 for orders below ₹500; free for orders ₹500 and above.
- International: Calculated at checkout based on weight and destination.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your shipment on our website or the courier's portal.
5. Delivery Issues
- Incorrect Address: Please ensure your shipping address is accurate. We are not liable for delays or losses caused by incorrect addresses.
- Lost/Delayed Packages: If your package is lost or delayed, please contact us at umiro.pvt.lmt@gmail.com within 14 days of the estimated delivery date.
- Customs & Duties: For international orders, customs duties and taxes may apply and are the responsibility of the buyer.
Return Policy
1. Return Window
You may initiate a return within 7 days of receiving your order. Requests received after this period will not be accepted.
2. Eligibility Criteria
To be eligible for a return, items must:
- Be in original, unworn, and undamaged condition.
- Have all original packaging, tags, and certificates intact.
- Not be items marked as "final sale" or "non-returnable" (e.g., earrings for hygiene reasons). Check the product page before ordering.
3. Return Process
- Contact Us: Email umiro.pvt.lmt@gmail.com with your order number and reason for return.
- Receive Authorization: We will provide you with a return authorization and shipping instructions.
- Ship the Item: Pack the item securely and send it to the address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Inspection: Once we receive the item, our team will inspect it within 3–5 business days.
4. Refunds
- Approval: If approved, we will process the refund to your original payment method within 7–15 business days.
- Partial Refunds: Items returned in used or damaged condition may be subject to a partial refund or rejection.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or design, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at umiro.pvt.lmt@gmail.com with photos of the issue.
We will arrange for a replacement or refund at no extra cost.
Contact Us
This policy is designed to ensure a transparent and fair shopping experience.
